Privacy Policy

PRIVACY POLICY

Effective Date: 4^th April 2026 Welcome to www.irokoextract.com (“Website”), operated by Netwave Nigeria Ltd (“Company”, “we”, “our”, or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

1. Information We Collect

We may collect the following types of personal information:

1. Information You Provide Directly
   • Full name
   • Phone number
   • Email address
   • Delivery address
   • Payment details (processed securely via third-party payment providers)

1. Automatically Collected Information

• IP address
• Browser type
• Device information
• Pages visited and time spent on the Website

This data is collected through tools such as:

• Google Analytics
• Facebook Pixel

2. How We Use Your Information

We use your information to:

• Process and fulfill orders
• Communicate with you regarding your purchase
• Provide customer support
• Improve our Website and user experience
• Send promotional messages (only where permitted)
• Run targeted advertisements and remarketing campaigns

3. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Enhance your browsing experience
• Analyze Website traffic
• Deliver personalized ads

By using our Website, you consent to the use of cookies. You can disable cookies through your browser settings at any time.

4. Third-Party Services

We may share your information with trusted third parties, including:

• Payment processors (for secure transactions)
• Delivery/logistics partners
• Advertising platforms
• Analytics providers

Additionally, our Website may contain links to external platforms such as:

• Jumia
• Konga
• Jiji

When you click these links, you will be redirected to their websites, and their privacy policies will apply.

5. WhatsApp Communication

We provide a WhatsApp chat feature for customer convenience. When you contact us via WhatsApp, you agree to the processing of your data in accordance with this Privacy Policy and WhatsApp’s own privacy terms.

6. Age Restriction

Our products and services are intended for individuals aged 18 years and above. We do not knowingly collect personal information from individuals under 18.

7. Data Security

We implement appropriate security measures to protect your personal data against:

• Unauthorized access
• Alteration
• Disclosure
• Destruction

However, no method of transmission over the internet is 100% secure.

8. International Users (GDPR & CCPA Compliance)

If you are accessing this Website from outside Nigeria (including the UK, USA, or Canada), you have the right to:

• Request access to your personal data
• Request correction or deletion
• Object to data processing
• Withdraw consent at any time

To exercise these rights, contact us at: info@irokoextract.com

9. Marketing & Advertising

We may use your data to:

• Send promotional offers
• Show personalized advertisements

You can opt out of marketing communications at any time by contacting us or using the unsubscribe option provided.

10. Data Retention

We retain your information only for as long as necessary to:

• Fulfill your order
• Comply with legal obligations
• Resolve disputes

11. Product & Return Policy Notice

Due to the nature of our products:

• Opened products are not eligible for return or refund
• Returns may only be considered for unopened and unused items (subject to our terms)

12. Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page with an updated effective date.

13. Contact InformationNetwave Nigeria Ltd 1 Morenikeji Street, Off Ladipo Kasumo, Allen, Ikeja, Lagos, Nigeria

Email: info@irokoextract.com